Water bill spikes worry customers in Pikeville

PIKE COUNTY, Ky. (WYMT) - One woman in Pikeville is frustrated after receiving two water bills for hundreds of dollars.

After contacting the city multiple times, she is worried other people are going through the same issues.

Water is a basic necessity for life. We drink it, shower and wash our clothes in it.

"Normally, it consistently stays around $60 to $70," Hallie East recalled.

Her water bill has skyrocketed in the past two months.

"In August, it shot up to about $320. In September I get a bill for $635," explained East.

After receiving her bill in August East said she called the city looking for answers.

"What are the next steps I can do to refute this and move forward? There just wasn't anything," East pointed out. "They said nope, the meter was correct and I probably had a leak."

During this instance, she paid for it. Now, her September bill is raising even more questions.

"So I call them back and they said nope, this is how much you owe," recalled East.

East lives alone and told WYMT there is no way she could use more than 57,000 gallons of water in one month.

"The person I'm talking to agrees like, "yeah, that's probably not right, but we have to go off from what the meter says," said East.

As the owner of a house in front of hers, she said in June the water bill for that home spiked as well.

She told WYMT she hoped to see the city correct her bill while putting a stop to the random spikes.

"So now I'm stuck with a bill that, I didn't use all this water," East pointed out.

We reached out to Pikeville City officials and they said: "City officials are aware of the concern and will be looking into it."